The User ID you are given cannot be changed.
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Your Mobile ID is the unique Identifier that is used to be able to facilitate Peer to Peer transactions. The Mobile ID is used to add the Peer to your profile.
Answer: Your Mobile ID is given to you in the introductory email you would receive. If you have changed your Mobile ID from the one given to you, you may need to contact the Bank via a secure message on the mobile app or the web portal, requesting it be re-sent to you.
24 hours after you have completed the application, check the inbox of the email which you provided or the junk mail for your credentials. The email address would read noreply@bosvg.com
Answer: On the welcome page of the app and the web portal, click on “Forgot password?” and follow the instructions provided.
You should reset your password – on the welcome page of the app and the web portal, click on “Forgot password?” and follow the instructions provided.
You must first add your bill onto your account.
Web portal – under “Payments”, you click on “Manage Payees”, under “Merchant” you click on the plus sign and select the utility company and add your bill. Please note, Cable carries eight (8) to nine (9) digits beginning with a “5”or a “6”, whereas Lime is twelve (12) digits ending with four (4) zeros.
Mobile app – under “Payments”, you click on “Pay Merchant” then on “Manage” then click on “Add Merchant”. From here you may add your bill.
After your bills have been added your bills you can immediately pay them.
You must first add your Peer.
Web portal: under “Payments”, click on “Manage Payees”, under “Peers” click on the plus sign; you can now add your Peer.
Mobile app – under “Payments”, click on “P2P”, then click on “Manage”, then click on “Add Peer”. From here you can now add your Peer. Immediately after adding your Peer you can begin to send funds to them.
If you are using the web portal on your phone, this feature may not be functional. Try using the web portal on a tablet, PC or laptop to access this feature; or you may use the mobile app.
In order to add a peer you first need your peer’s Mobile ID and Account number.
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